Welcome to the Wiessmeyer Violins LLC web store for leather mutes
Wiessmeyer mutes are patented and 100% produced in the USA.
If you have a question about our mutes, or if you would rather order by phone
please call (617) 262-2688 (Mo-Fri 11 AM-5 PM EST, Sat. 11 AM- 2 PM EST)
Wiessmeyer web store sales, shipping, and return policies:
At our discretion, we ship internationally. Please make sure you choose the appropriate postage band. If you want us to ship with USPS airmail without a tracking number, we will email the customs declaration number to you. Currently, you may track your shipment with this customs declaration number until it leaves the US at usps.com for Canada only.
We will not be responsible if your shipment is delayed or lost once it leaves the US.
US shipping Policy for leather mutes
We ship with US Postal Service. Most orders within the US are processed within 1 to 2 business days and ship for a flat shipping & handling fee of $3.75 dollars (1-3 items) via USPS first class mail parcel with delivery confirmation/tracking number or $7.25 (0-5 items) via USPS priority mail with delivery confirmation/tracking number. Shipping options for larger mute orders and express mail are also available
Return Policy for leather mutes
If you are not satisfied with you purchase, return the merchandise within 7 business days of receipt for a full refund.
Exception: All Custom engraving charges and shipping are non refundable.
Buyer pays for return shipping. In the USA return shipments must be made via USPS first class mail parcel with a delivery confirmation/tracking number or priority mail with a delivery confirmation receipt/tracking number.